Client Testimonials

ICI consultants are exceptional listeners. What our clients say matters. If you are interested in engaging ICI, we will provide you with a full list of references. We are confident you will come to the same conclusion they did. Here is what our valued customers are saying:

Client Profile

“We engaged ICI because we were confident that they would bring the necessary expertise to help us analyze  and choose the best technology partner for USSCO FCU”

Todd Cover
President & CEO
USSCO Federal Credit Union


About Costs vs Savings

“In this difficult economic time, we were a bit skeptical about spending funds on an outside consulting firm. Ultimately, your staff helped Commerce Bank save significant dollars, plus we added a number of new applications. ICI provided us with true insight into the vendor nuances and expedited the examination process.”

James Belliveau
Executive Vice President
Commerce Bank


“As a community bank, we were skeptical about spending any funds on an outside consulting entity. However, your people helped Peoples Bank save many times the actual consulting fee, and you gave us true insight into vendor differences. Part of our decision to use ICI Consulting was based upon your reputation for objectivity. Because ICI does not have financial relationships with any hardware, software or outsourcing vendors, it made our consulting decision much easier.”

Jared Manatt
Vice President
Peoples Bank


About End-to-End Engagements

“DuPont Community Credit Union would like to thank ICI for your assistance on the business case, vendor evaluation and conversion phases. Thanks to ICI, our objective of selecting and converting to a new solution in a painless manner has been achieved. Your business case and strategic recommendation report correctly indicated that we needed to bring our operation in-house. This robust system will enable us to offer a higher level of member service.”

Gerald Hershey
President
DuPont Community Credit Union


“ICI helped us develop a strategy and a conversion direction. ICI helped us determine the software and hardware equipment needed to improve workflow, quality and throughput over our current systems. ICI used their knowledge base and experience to develop a Request for Pricing (RFP) which was sent to several selected vendors. ICI was the point of contact for vendors during this response phase, and they also read and scrutinized all vendor responses. ICI negotiated the final contract terms and pricing. ICI was in the best position to negotiate on our behalf with the vendors because of their expertise in this field.”

Alfie Bruno
COO
State Department FCU of Alexandria, VA


About Strategic Assessments

“ICI performed a Back Office Assessment and Strategic Recommendations Report with a thorough SWOT (Strengths, Weaknesses, Opportunities and Threats) exercise. ICI reviewed our core and ancillary contracts; identified our technology gaps, best practices and short-term/immediate-saving areas where investments may be required and made personnel recommendations. The Core In-House vs. Outsourcing Business Case also clarified our expenses and what direction presented the best ROI scenario.”

David Brock
President
Provident Bank


“The Business Case and Total Cost of Ownership Report (TCO) that you drafted on our behalf assisted us in thoroughly and accurately assessing and comparing the vendor capabilities and pricing.”

Tony Schoen
CFO
First Savings of Clarksville Indiana


About Core Vendor Evaluations & Negotiations

“Our search for a long-range solution to our Core Processing operation was streamlined and greatly enhanced through the highly professional efforts of your staff.  ICI’s knowledge and insight of the Core Processing industry and vendors enabled us to identify the best solution to meet our long-term needs while saving us countless hours of investigation. In short, we would be happy to recommend ICI to any financial institution examining Core Processing Systems.”

George MacDonald
President and CEO
Waterbury CT Teachers FCU


“ICI’s realistic and fact-driven Business Case was crucial to our efforts to show our Board of Directors that check image was a necessary investment if we intended to remain the primary supplier of item-processing services to the credit unions in our defined market. Your assistance to CSI during our vendor evaluation proved to be extremely beneficial. ICI’s understanding of our specific business requirements provided for the development of a Request For Proposal that addressed our specific needs. Your knowledge of our needs translated into insightful questions, which enabled CSI to better understand the manner in which competing vendors planned to address our unique requirements. Your partnership approach allowed CSI to evaluate what the vendors were actually offering and, in turn, to make an objective decision that best met our strategy. Please do not hesitate to have your prospective clients contact me to verify ICI’s excellent service and the ability to deliver.”

Jerry Keenan
Senior Vice President
Georgia Credit Union Affiliates


“ICI assisted us in identifying the best solution, securing a competitive price and expediting the decision-making process. We also secured excellent contractual terms, performance conditions and service-level agreements with financial penalties. ICI gave us the inside scoop on the vendors, saved us time and helped us make an objective decision. Your conversion consultants kept us informed each week via conference calls and onsite meetings.”

Robert Streit
Vice President
Beneficial Savings Bank


About Core Processing Conversions

“When converting to a new Core Processing platform, there is a long list of things to do within the back office operation and throughout all departments of NCB. The successful conversion result was achieved by constructing a thorough Project Plan that identified critical milestones and kept the core vendor and our staff on schedule.”

Kathleen Luzik
Chief Operations Officer
NCB Bank


“We have enjoyed the relationship we have built with ICI both during our Core Outsourcing study and our Check Imaging evaluation/implementation. I am sure there will be future projects for which we will need your assistance.”

Sherri Marstiller
Senior Vice President and COO
Citizens Bank


“In the time that we have worked with ICI we have found them to be professional, responsive and an expert in the field of Bank Technology. We highly recommend ICI Consulting.”

Joseph W. Hanson
Executive Vice President
TD Banknorth