Business Case / ROI Reports

Building a business case to cost justify a new solution or determine if in-house or outsourcing is more cost effective, can be a confusing and time consuming task. ICI consultants have worked in hundreds of bank and credit union operations throughout the world. Our advisors can help you decide whether or not a new Bank or Credit Union technology solution is a worthwhile endeavor. Our consultants are experts in providing the following Business Case Services:

• Survey and document your back or front office operation by assessing: volumes, internal operation procedures, processing windows, current staff, workflows, cost per transaction studies, long term operational direction, marketing strategies, decision criteria, needs, objectives and target dates.

• ICI consultants will arrive onsite and observe all existing workflows and operations. ICI will also ask additional questions and clarify any questions that could not be answered in the initial survey.

• Obtain inside information from industry contacts.

• Identify and contact similar or larger organizations that have utilized the new technology.

• Verify the viability of outsourcing or software configurations as claimed by the vendors.

• ICI will secure accurate pricing and configurations from vendors.

After ICI has completed the survey process and verified the review contents with financial institution staff, ICI will make strategic recommendations and answer questions in the following areas:

• Deliver a Custom ROI Analysis and Strategic Plan



• ICI will build a Business Case which will:
  o Compare the costs of your existing operation with new in-house or outsourcing solution.
  o Include a five year projection of current vs. projected costs and resultant savings.
• ICI will include a recommendation report which will advise:
  o What existing outsourcing services, hardware or software can be utilized in the future?
  o What hardware and software will need to be purchased?
  o What vendors should be evaluated and why?
  o ICI wlll provide a vendor evaluation plan

• Gap Analysis: current environment vs. strategic direction

• Is a Workflow Restructure needed?

• Is further training required, do new modules need to be purchased or is a new core solution the answer?

• What is the most cost efficient plan: new module implementation or conversion strategy?

• Identify which is the most cost effective direction: in-house, outsourcing or a combined strategy?

• Which vendors are in front of or behind the technology curve?

• How can your organization, customers or members benefit from this technology?

Business Case / ROI Clients

Here are just a few examples of Assessment and Strategic Recommendation Report engagements that ICI has delivered:

• De Novo Bank (Mid-West): Core Business Case- In-House vs. Outsourcing

• Northeast Bank ($120 Billion): Lockbox Business Case- In-House vs. Outsourcing

• Mid-West Bank ($60 Billion): +400 Branch Survey, Business Case- Core Processing In-House vs. Outsourcing Report

• Texas Credit Union ($4.3 Billion): Comprehensive Back Office and Branch Assessment and Check Processing Business Case

• Mid-Atlantic Community Bank ($200 million): Business Case- Core Processing In-House vs. Outsourcing Report

• Mid-West Bank ($4 Billion): +800 Branch Survey, Business Case- Core Processing In-House vs. Outsourcing Report

• California Bank ($3 Billion): Comprehensive back office and branch survey and Business Case / ROI

• Mid-West Bank ($70 Billion): Business Case- In-House vs. Outsourcing Report

• Iowa Community Bank: Lockbox Marketing Assistance, Lockbox and Check Imaging Business Case and Vendor Evaluation

• Tennessee Bank ($1 Billion):Back Office Assessment and Strategic Recommendations, ATM Processing Evaluation, Merchant Capture Marketing Advice, Check Imaging Business Case and Vendor Selection

• California Corporate Credit Union: Business Case and Vendor Selection