“Having worked with ICI previously, we had high expectations going into our core vendor evaluation and negotiation. During the engagement, the ICI team brought a deep understanding of the industry, provided candid and practical advice and helped us navigate a complex decision-making process. Our consultants’ ability to keep stakeholders aligned and maintain momentum throughout the project was invaluable.

After a comprehensive evaluation, we chose to renew with FIS and achieved an outcome that delivered both immediate financial benefits and long-term strategic value. The engagement resulted in substantial savings while also positioning us to better support our customers and employees through enhanced products and capabilities. Another area where ICI was crucial involved negotiating all of the terms and conditions. This would have been a huge challenge internally without ICI’s assistance.

ICI was a true partner from start to finish, and I would not hesitate to recommend the firm to other financial institutions facing critical technology and vendor decisions.”

“The Belmont Savings Bank team is grateful to ICI Consulting for helping us navigate our complex evaluation process. We were having issues with declining service from our current core provider and decided to take a close look at three other core options. We ultimately decided to make the switch to Jack Henry Silverlake including a full suite of Jack Henry products. 

Our ICI consultant was extremely knowledgeable, dedicated and organized. He kept us on track and supported our team every step of the way. The results included very helpful contract terms as well as savings beyond our expectations. If you are a financial institution in need of core vendor evaluation and negotiation services, hire ICI Consulting!” 

“Working with the team at ICI Consulting was a valuable experience for our bank during a complex core review process. Our ICI consultant was organized, responsive and honest throughout the engagement. She kept our project on track, helped us navigate vendor discussions and worked diligently to secure better pricing and contract terms. 

What stood out most was our consultant’s patience and commitment to our team. She took the time to answer questions from our committee, explain options clearly and ensure we felt confident in our decisions. Even after the core contract was finalized, she continued to provide guidance and support, demonstrating her dedication to our long-term success. 

ICI’s expertise, professionalism and client-focused approach delivered significant value to our organization. We highly recommend ICI Consulting to any financial institution undertaking a core review or contract negotiation!”

“During the past 20 years in banking, I have worked with a number of consulting firms on vendor negotiations, technology initiatives, and strategic projects. Without question, the ICI team is the best consulting firm with whom I have worked.

During a recent contract renewal and negotiation, our ICI consultant quickly became an extension of our team. She worked closely with our executive management, legal counsel, and internal stakeholders to help us navigate a complex process and make informed decisions along the way. Her industry knowledge, responsiveness, and practical approach provided tremendous value throughout the engagement.

The engagement was worth the investment, and I would not hesitate to work with the ICI team again. I would strongly recommend ICI to any financial institution facing a complex vendor negotiation or strategic technology initiative.”

“When Citizens Bank & Trust first contacted ICI to help us with negotiating our core contract, none of us knew what to expect. From our first teleconference call with the ICI team, we knew we had contacted the perfect firm with the perfect group to lead us with our core contract negotiations. 

Our ICI consultant hit the ball out of the park; he was incredibly personable plus his knowledge and expertise were invaluable in this process. We are forever grateful to ICI for the cost savings we will experience over the life of our new contract. Thank you so much, ICI, we give you our highest recommendation!” 

“ICI Consulting was an invaluable partner throughout our core processor evaluation and contract renewal process. Working with our ICI consultant was a great experience, he was responsive, attentive and always available to answer questions and provide guidance. 

Our ICI consultant’s expertise helped us navigate a complex decision with confidence, ultimately resulting in significant cost savings on our renewal. I highly recommend ICI Consulting to any financial institution seeking knowledgeable advocacy and expert guidance during a core contract review or conversion evaluation.”