Our Services
Value That Drives Confident Banking Decisions
Technology decisions shape an institution’s future and they deserve expertise and experience in their guidance. ICI delivers client-first engagement leadership supported by deep fintech expertise and analytical insight. We help banks and credit unions fulfill modernization initiatives and lower technology debt with confidence while protecting long-term value.
Experience Grounded in Real-World Execution
ICI Consulting is a leading core consulting firm exclusively focused on the financial services industry, having completed more than 1,300 bank and credit union engagements across the U.S. and internationally. Our experience is grounded in real-world execution, helping institutions navigate core evaluations, contract negotiations as well as technology decisions that directly impact performance, cost and long-term strategy.
Objective Strategy That Cuts Through the Noise
Rather than leading with theory or high-level trends, ICI works alongside clients to address the realities of modern banking. Our consultants focus on each institution’s unique challenges, growth objectives and modernization goals, applying practical insight gained from decades of hands-on work with core systems and related technologies.
Institutionally Aligned Strategic Goals
Every day, our team is actively engaged in evaluating platforms, negotiating contracts and guiding technology transitions that are critical to operational health and future readiness. As trusted bank core consulting leaders, ICI’s advisory services are centered on objective evaluation, cost justification, strategic negotiation and disciplined implementation, ensuring technology decisions align with both current needs and long-term direction.
Core & Ancillary Evaluations, Negotiations, Strategy, Conversion Oversight
Vendor Strategy & Insights
Objective insight that drives smarter vendor decisions
Core Processing & Surround Systems
Comprehensive evaluation of core platforms and integrated ancillary solutions
Ancillary Systems Review
Objective review of third-party solutions that close gaps and enhance the core
Digital Banking and Origination
Independent evaluation of digital and origination platforms that enhance customer experience
Cards and Payments
Evaluating payment solutions across today and tomorrow’s payment landscape
Core Modernization Initiatives
Objective review of third-party solutions that close gaps and enhance the core landscape
AI Readiness & Insights
In-depth assessment of AI readiness and automation opportunities
Contract Negotiation & Price Benchmarking
Proven negotiation expertise backed by real-world pricing intelligence
Mergers & Acquisitions Technology Review
Technology environment evaluation to support successful M&A outcomes
Terms, SLAs & Fee Schedule Optimization
Optimizing contract terms, service levels and fee structures landscape
Conversion Oversight & Support
Guiding core and ancillary implementations from plan to execution
Success Stories
“During the past 20 years in banking, I have worked with a number of consulting firms on vendor negotiations, technology initiatives, and strategic projects. Without question, the ICI team is the best consulting firm with whom I have worked.
During a recent contract renewal and negotiation, our ICI consultant quickly became an extension of our team. She worked closely with our executive management, legal counsel, and internal stakeholders to help us navigate a complex process and make informed decisions along the way. Her industry knowledge, responsiveness, and practical approach provided tremendous value throughout the engagement.
The engagement was worth the investment, and I would not hesitate to work with the ICI team again. I would strongly recommend ICI to any financial institution facing a complex vendor negotiation or strategic technology initiative.”
“When Citizens Bank & Trust first contacted ICI to help us with negotiating our core contract, none of us knew what to expect. From our first teleconference call with the ICI team, we knew we had contacted the perfect firm with the perfect group to lead us with our core contract negotiations.
Our ICI consultant hit the ball out of the park; he was incredibly personable plus his knowledge and expertise were invaluable in this process. We are forever grateful to ICI for the cost savings we will experience over the life of our new contract. Thank you so much, ICI, we give you our highest recommendation!”
“ICI Consulting was an invaluable partner throughout our core processor evaluation and contract renewal process. Working with our ICI consultant was a great experience, he was responsive, attentive and always available to answer questions and provide guidance.
Our ICI consultant’s expertise helped us navigate a complex decision with confidence, ultimately resulting in significant cost savings on our renewal. I highly recommend ICI Consulting to any financial institution seeking knowledgeable advocacy and expert guidance during a core contract review or conversion evaluation.”
“I highly recommend ICI Consulting to any financial institution evaluating its core technology strategy. The ICI team provided exceptional guidance from start to finish with complete transparency, deep industry expertise, and an impressive understanding of the core banking landscape.
Our ICI consultant was responsive, objective, and a true partner throughout the entire process, delivering world-class service every step of the way. The support and negotiation expertise were both invaluable, and I would highly recommend ICI to any institution looking for a trusted advisor.”
“Having ICI Consulting lead the process of Waterman Bank’s core vendor evaluation was invaluable! From keeping the project on track to negotiating contract terms and pricing as well as coordinating with legal counsel, every project detail was handled professionally and efficiently.
Our ICI consultant achieved results that exceeded our high expectations: a five-year Fiserv Precision renewal with exceptional pricing discounts and important contractual protections that support our bank’s growth strategy. He was a trusted advocate throughout the engagement and allowed our team to stay focused on running the bank. We highly recommend hiring ICI Consulting to any financial institution facing a core contract evaluation and negotiation.”
“ICI Consulting’s industry expertise and extensive network of contacts made our evaluation and renewal process far smoother than it would have been had we managed it on our own. Our consultant kept the process moving at a reasonable pace and brought the right people to the table, ensuring our concerns were heard and our needs were addressed.
ICI’s guidance helped us navigate complex decisions with greater confidence and provided valuable perspective throughout the process. We appreciated their responsiveness, professionalism, and commitment to helping us achieve a positive outcome.”