“Border Bank’s experience with ICI Consulting was truly invaluable as we navigated the complex process of evaluating and negotiating a core conversion. Our consultant’s expertise was evident in every step, providing knowledgeable, timely, and relevant guidance that challenged our thinking while remaining neutral without steering us toward any particular vendor.
Our ICI consultant played a crucial role in relieving the burden of vendor reviews, managing demo schedules, and conducting thorough pricing reviews, which allowed us to keep up with our normal work. ICI brought essential negotiating power to the table, an advantage we wouldn’t have had on our own. ICI also provided a buffer between our current vendor and the process, which ensured our ongoing relationship remained intact. A special shout-out to our ICI Director of Client Engagement, whose regular check-ins provided reassurance and kept us on track throughout this journey. We deeply appreciate the thoughtful and strategic support we received.”