“Having worked with ICI previously, we had high expectations going into our core vendor evaluation and negotiation. During the engagement, the ICI team brought a deep understanding of the industry, provided candid and practical advice and helped us navigate a complex decision-making process. Our consultants’ ability to keep stakeholders aligned and maintain momentum throughout the project was invaluable.
After a comprehensive evaluation, we chose to renew with FIS and achieved an outcome that delivered both immediate financial benefits and long-term strategic value. The engagement resulted in substantial savings while also positioning us to better support our customers and employees through enhanced products and capabilities. Another area where ICI was crucial involved negotiating all of the terms and conditions. This would have been a huge challenge internally without ICI’s assistance.
ICI was a true partner from start to finish, and I would not hesitate to recommend the firm to other financial institutions facing critical technology and vendor decisions.”