Valuable Insights Throughout the Engagement
“ICI Consulting provided valuable insights throughout our engagement, demonstrating a proactive approach that kept the project on track and focused. Our consultant’s professionalism and dedication contributed significantly to a successful outcome.
I highly recommend ICI Consulting to any financial institution in need of core evaluation and negotiation services.”
Will Harrington | CEO | Foresight Bank
Complex Process Made Manageable
“We appreciate everything our ICI consultant did for us throughout the entire engagement. He was extremely organized, responsive, and consistently helpful. His insights, particularly during critical points in the evaluation and negotiation phases, were invaluable to our team.
Our ICI consultant helped us feel confident in our decisions, and his professionalism and attention to detail made a complex process much more manageable. We made the right choice selecting ICI for our project and give ICI our highest recommendation!”
Mitchell Clark | EVP / COO | City Credit Union
Invaluable Knowledge and Expertise During Negotiations
“Hendricks County Bank and Trust Company is highly satisfied with the assistance provided by ICI Consulting. Our consultant conducted a thorough assessment of our current core systems, offering valuable feedback.
ICI guided us through a competitive process that included demonstrations, a detailed comparison worksheet, and a review of new products and services. Our consultant ensured the project progressed smoothly while allowing us to set the pace. Throughout the process, he offered invaluable knowledge and expertise, particularly during negotiations.”
Jeffery A. Eder | AVP / Director of Operations | Hendricks County Bank & Trust Company
Consultant Kept the Project Moving
“First Choice Bank could not be more pleased with the assistance we received from ICI Consulting during our core software review. Our ICI consultant helped us navigate multiple issues since we were also anticipating a change in our LOS and our EFT providers.
Our consultant kept the project moving, and we grew to rely on her honest feedback and gentle pushing when we might have let bank responsibilities cause the project to stall. Even after the decision was made and the conversion process began, we have had support for contract amendment reviews which has been truly helpful.”
Julie L. Henry | Sr. Executive VP, COO & CFO | First Choice Bank
Beneficial Contract Terms & Long-Term Savings
“The Farmers National Bank team recently completed a very thorough, layered core evaluation process with ICI Consulting which culminated in amazing results. We were extremely impressed with our ICI consultants, who negotiated very beneficial contract terms as well as long-term savings beyond our expectations.
Our consultants provided top-notch support and services every step of the way. Their strong banking industry knowledge, enhanced by the financial technology experience, led to an excellent project outcome. I highly recommend ICI Consulting to any financial institution in need of core evaluation and negotiation services!”
Brian Jackson | SVP / Chief Information Officer | Farmers National Bank
Invaluable Partner in Evaluating Core Processing Systems
“We needed someone to help us evaluate our core processing services. Companies bundle their products and services differently and it is difficult to compare ‘apples to apples’ on your own. I attended several webcasts with ICI in the past that provided valuable information of providers in the market. When it came time to either negotiate our current contract or look for another provider, I knew who to call. ICI was incredible.
Our consultant had a wealth of knowledge and expertise with core processing companies and worked side by side with us scheduling demonstrations, preparing a detailed comparison worksheet that was easy to understand, reviewing pricing, negotiating new products and services as well as keeping us focused and on schedule. He was by our side all the way through the process and helped us in prioritizing our specific needs. It was great to see demonstrations of other companies as it sparked ideas of processes we could do to help streamline operations.
This entire process was well worth it. We highly recommend partnering with ICI Consulting!”
Regina Robertson | COO | Citizens Guaranty Bank
Top-Notch Core Conversion Guidance
“Our bank recently completed a conversion project with ICI Consulting, and we simply could not have been happier with the engagement. Our Project Manager was extremely knowledgeable and well-organized; she kept us on track every step of the way. She answered our questions to help us understand the complicated process and expertly handled issues that came up with the Core Vendors.
I fully admit we could not have managed this process without the help of ICI and recommend this top-notch consulting firm to any financial institution in need of a core conversion!”
Jim King | President & CEO | The Bank of Monroe
Exceeded Financial Goals within the Original Deadline
“Our ICI consultant has an amazing depth of knowledge about core banking platforms and related solutions. He was able to guide our bank through the evaluation of many complex scenarios, giving us valuable insight about other banks’ experiences, system functionality, and potential pricing.
ICI uses a comprehensive savings model that makes it easy to quantify and compare the impact of various options. Our consultant was a pleasure to work with, always responsive to our questions and requests, making us feel like our project was his highest priority. Most importantly, he helped us exceed the financial goals for the project within the original deadline. I would encourage any financial institution to hire ICI Consulting!”
Molly Ponder | Senior Vice President | HomeTrust Bank
Successful Online Banking Conversion
“ICI Consulting’s strategic insights, collaboration and dedication significantly impacted the success of our online banking conversion. Our seasoned ICI consultant was always there for us, whether on a call, through email or in person. She was sincerely invested in our success and was personable and approachable throughout the entire project.”
Christopher Zlobik | Chief Banking Officer | First Keystone Community Bank
Priceless Insight and Guidance During Core Conversion
“We recently completed our core conversion and hired ICI to negotiate the contract as well as guide us through conversion. The majority of our team had never been through a core conversion, so the insight and guidance given to us by ICI was priceless.
ICI served as our advisor, our advocate and our liaison; their assistance was truly invaluable.”
Susan A. Barber, CPA | President / CEO | Community Bank of Parkersburg
An Incredibly Valuable Partner in the Final Contract Negotiation
“I had the pleasure of working with ICI Consulting and was impressed by our consultant’s professionalism, expertise, and dedication to our end goal. We had a tight timeframe to work with, and he brought an exceptional collaborative spirit to every meeting throughout our project, making him an incredibly valuable partner in our contract negotiations.
I felt that our ICI consultant really listened to what was important to us, and that his ability to adapt, pivot to changing circumstances, and deliver high-quality results exceeded our expectations. I highly recommend ICI to anyone looking for a reliable and skilled negotiations partner!”
Kathryn Michaels | SVP / COO | Waumandee State Bank
Time Saved = Value Gained
“ICI Consulting took what felt like an enormous undertaking – core contract renewal negotiations – and turned it into a pleasant experience. The concessions ICI was able to get from the vendor were jaw-droppingly valuable.
Knowing how easy ICI consultants were to work with, the time saved, and the value gained, I would not even consider negotiating a core contract without them. I give ICI my highest recommendation!”
Scott Deal | SVP / CFO | Prairie Community Bank
Seamless Vendor Coordination During a Core Conversion
“Working with the ICI Consulting Project Management Team on our recent core conversion was an outstanding experience. The entire project was completed on time and without interruption to our service, a testament to their expertise and commitment.
ICI handled vendor coordination seamlessly, keeping all parties aligned and on schedule. Their strong industry relationships and internal resources were invaluable throughout the project. With their team managing the heavy lifting, our staff could stay focused on their roles, which made the transition incredibly smooth.
I highly recommend partnering with ICI Consulting if you are considering a core conversion. Their professionalism, guidance, and support made all the difference for us.”
Michael Mathews | CEO | Mutual Federal Credit Union
An Invaluable Experience Navigating a Core Evaluation
“Border Bank’s experience with ICI Consulting was truly invaluable as we navigated the complex process of evaluating and negotiating a core conversion. Our consultant’s expertise was evident in every step, providing knowledgeable, timely, and relevant guidance that challenged our thinking while remaining neutral without steering us toward any particular vendor.
Our ICI consultant played a crucial role in relieving the burden of vendor reviews, managing demo schedules, and conducting thorough pricing reviews, which allowed us to keep up with our normal work. ICI brought essential negotiating power to the table, an advantage we wouldn’t have had on our own. ICI also provided a buffer between our current vendor and the process, which ensured our ongoing relationship remained intact. A special shout-out to our ICI Director of Client Engagement, whose regular check-ins provided reassurance and kept us on track throughout this journey. We deeply appreciate the thoughtful and strategic support we received.”
Shane Kittelson | SVP, Operations Director | Border Bank
Easy-to-Understand Vendor Comparison Driven by the Bank's Goals
“Our experience with ICI Consulting, and our lead consultant, was nothing less than exceptional. Our consultant very thoroughly laid out the process and solicited our input and feedback at every stage of that process. His communication was extraordinary and did the heavy lifting in bringing together our options for our core processing partners including our existing provider, making sure they all stayed engaged and proceeded through the process in a timely manner. He guided us through all of the options and nuances of each demo and proposal.
Our ICI consultant ultimately provided us with a very easy-to-understand comparison driven by what was most important to us to allow us to make our best choice. He also did a superb job negotiating and obtaining favorable final terms and conditions that will serve us very well over the contract term. We highly recommend ICI Consulting to anyone looking to navigate the necessary core processing renewal or vendor selection process.”
Mike Bresnahan | President / CEO | First National Bank Minnesota
Objective Perspective & Pragmatic Approach
“When it was time for us to consider an early contract renewal with our core provider, we partnered with ICI Consulting to guide us through the process. Our experienced consultants lead us through an intensive, year-long journey. Simultaneously, we were negotiating with a separate third party for a new digital platform provider.
Our ICI consultants’ professionalism and expertise provided much-needed support and reassurance. With their objective perspective and pragmatic approach, not clouded by emotion or frustration, we were able to gain clarity while making difficult decisions setting ourselves up for a successful contract period.
The Union Bank Company gives other financial institutions our highest recommendation to hire ICI Consulting!”
Klint D. Manz | Chief Financial Officer | The Union Bank Company
Invaluable Assistance in Selecting Our New Core System
“Thank you for the excellent work you have done for Triangle Credit Union through the core evaluation and selection process. On behalf of the entire executive team, we would like to extend our heartfelt gratitude for your invaluable assistance in selecting our new core system. Your support has been crucial in ensuring that we chose a system that aligns with our strategic goals and operational requirements.
We are confident that the decision we made will significantly enhance our capabilities and contribute to our continued success. Your professionalism and commitment to excellence have left a lasting impression on our Executive team, and we look forward to the opportunity to collaborate with you on future projects.
We greatly appreciate ICI’s exceptional service and support!”
Jose J. Rivera Hernandez | SVP/IT | Triangle Credit Union
Complex Project Made Manageable by Consulting Team
“Working with ICI on our Core and Digital contracts made what would have been an enormous, complex, time-consuming project very manageable. We felt the ‘lift’ off our team as our ICI consultant worked with the vendors involved on our behalf. While being kept in the know the entire time, our team was able to focus on other tasks during this process.
From working with our ICI consultant on the RFP to digging into the details on products, pricing, contract terms and conditions, we felt completely supported and truly in the hands of an expert. Best of all, our project concluded with a great result – favorable contracts, and core and digital platforms that are right for us and our customers!”
Kate Brogan | SVP/Operations & IT Director | Superior National Bank
Expert Guidance for a Challenging Core Review
“The ICI Consulting team was extremely helpful, patient and encouraging during a very long and challenging review of our core technology. It took us quite a long time to work through our internal issues and get everyone on the same page.
Our seasoned ICI consultant was patient yet nudged us as appropriate to make sure we were on task. We are very excited and satisfied with the result of our ICI engagement.”
James A. Shane | Sr. Executive Vice President & CFO | Kirkpatrick Bank
Significant Money Save and Operational Efficiency Gain
“The Vintage Bank executive team is grateful to ICI Consulting for coordinating a review of our existing and potential core processors. The task of comparing ‘apples to apples’ between vendors and keeping all the cost data straight was a definite strength of our ICI consultant, he truly helped us stay on task with the project.
Our ultimate decision was to stay with our current processor; we were able to save significant money, negotiate good pricing on new products, gain efficiency through multiple complementary, operational reviews and ultimately better understand the capabilities of the core processor we had used for several years. I highly recommend ICI Consulting to any financial institution!”
Jenalee Stucky | Executive Vice President/Chief Operating Officer | Vintage Bank Kansas
Critical Assessment for Your Bank's Continued Success
“For Community Bankers, especially CEOs who are tugged in a thousand directions, the thought of undertaking a thorough IT contract evaluation or renewal is extremely daunting. In my estimation, to not consider this task carefully is to shirk the most critical assessment needed for your Bank’s continued success.
Considering the importance of this decision, we selected and worked with ICI Consulting to determine our Tech (and bank) future. And I would hire them again! There are many challenges community banks face, most of which we have little to no control over. We now have control over our technology future…thanks to ICI.”
Leton Harding | President/CEO | Powell Valley National Bank
Significant Cost Savings & Elevated Contract Terms
“ICI Consulting provided amazing partnership to our bank’s executive team during our recent Core Evaluation and Negotiation. Our experienced consultant was superb and incredibly attentive throughout the entire process. Our ICI client services team member reached out to me every month to ensure we were happy; our needs were met, and the project timeline was on track.
ICI’s exceptional service and dedication truly made a difference in our ultimate Core Renewal engagement, we simply would not have been able to achieve such significant cost savings and elevated contract terms without their expertise and guidance. Highly recommend!”
Kristy Kennedy | EVP/CFO/COO | Pioneer Community Bank
Expert Guidance Through a Complex Contract Renewal
“I recently had the pleasure of working with ICI Consulting during a complex contract renewal with our core processor. Our consultant was exceptional—detail-oriented, capable, and incredibly organized. His expertise guided us through the intricacies of the renewal process, making it not only manageable but also enlightening.
We walked away with a much clearer understanding of the products we were renewing and felt confident in our decisions. The experience was truly beneficial, and I recommend ICI Consulting to any financial institution facing a similar core decision.”
Denyse Singh | EVP/Operations | Paradise Bank
Expert Guidance Through a Complex Endeavor
“Hiring ICI Consulting to assist FNB of Waterloo with the challenge of determining a core is one of the best decisions we have ever made! Our ICI consultant has been a perfect fit for our organization; he has provided expertise, helped us stay on track as well as allowed our staff to focus on their bank roles. Our top-notch consultant thoroughly answered our questions regarding a renewal vs. new core and has deep knowledge about the process, products and services of the various vendors.
Our entire executive team agrees we are fortunate ICI has guided us through this complicated endeavor; we give our highest recommendation to any FI in need of core evaluation and negotiation to partner with ICI!”
Jeanne Dalman | COO | First National Bank of Waterloo
Outstanding Industry Insight and Guidance
“Farmway Credit Union engaged ICI Consulting to help in researching and evaluating a new core processor. ICI’s consultant provided us with the knowledge and expertise we were looking for. Throughout the process, ICI kept us on track, communicated with potential vendors and negotiated a contract we could not have done on our own.
ICI worked diligently with our team, providing industry insight and guidance. You can’t go wrong with ICI; anyone would benefit using ICI’s professional consulting services.”
Joe Deneke | President / CEO | Farmway Credit Union
Improved System Processes & Capabilities
“The Community Savings Bank team hired ICI Consulting because of their strong record of achieving results for clients and that was exactly our experience. We worked with an ICI consultant who kept us organized and on schedule to strengthen our Core and Ancillary Systems vendor relationship. ICI was able to significantly help our bank improve system processes, capabilities and product offerings for both customers and employees.
I give ICI my highest recommendation to any financial institution considering a consulting firm for core evaluation and negotiation.”
Matt Ernst | Vice President / Chief Information Officer | Community Savings Bank
Detail-Oriented & Thorough
“ICI Consulting was a wonderful partner to guide Highlands Community Bank through our Core Selection process. Our ICI consultant was thorough and truly on top of all the details, from interactions with vendors to our final core contract.
Our bank management team and board members all felt completely informed and confident in their decisions related to the engagement. Together, we identified the best technology fit and we know we have the best price and most favorable terms possible. I give ICI my highest recommendation!”
Christian Filips | IT Administration Officer / Projects | Highlands Community Bank
Invaluable Expertise and Guidance
“When the executive team at Alliance Bank hired ICI Consulting to negotiate our core contract, we were assigned a seasoned consultant. He kept everyone on task to complete the project on schedule, which made the overall experience much easier for the bank staff.
Relying on our ICI consultant’s expertise and guidance, Alliance carefully considered multiple vendors. Ultimately, ICI was able to negotiate contract term flexibility with the existing core to meet our future business objectives. We added important capabilities to the solution and still achieved outstanding savings.
ICI staff members have strong relationships with the vendors, and know the pricing, making it an easy decision to partner with them. Alliance is extremely happy with the outcome of our new contract; I give my highest recommendation for any bank or credit union to enlist the help of ICI.”
Paul Iverson | SVP of Operations | Alliance Bank
Seamless Core Evaluation Process
“From the day we interviewed ICI Consulting, it was readily apparent this team was a solid fit for First Federal Savings Bank. During the next twelve months, we worked closely with our ICI consultant as we carefully considered core provider companies. Navigating this part of the engagement was very important for FFSB, as our goal was to be as thorough as possible.
Our seasoned ICI consultant’s level of professionalism and expertise made the entire process seamless. I give my highest recommendation to any financial institution considering a core evaluation and/or negotiation project to hire ICI. You will be glad you did!”
Kelly Atkins | President | First Federal Savings Bank
Smooth Engagement from Start to Finish
“The ICI staff was professional and personable during our bank’s recent Core Negotiation process. Our engagement ran smoothly from start to finish and our goals were accomplished in a timely fashion.
Our bank team was very happy to learn the same ICI consultant, who we came to know and trust, will be available to assist us with additional questions as we navigate the execution of our new agreement.”
Jodie Ogle | CFO/ Compliance Officer | Shelby County State Bank
Invaluable Core Conversion Help
“We recently completed our first core conversion and utilizing the ICI Consulting project management team was invaluable!
ICI project managers have a wealth of knowledge and experience that a community bank would not typically have available internally. Additionally, ICI’s assistance allowed us more time to manage our day-to-day bank operations. I highly recommend using the ICI Consulting project management services if you are considering a core conversion.”
Kevin Fraser | SVP/CFO | 1st State Bank
Substantial Cost Savings
“Copper State Credit Union was extremely pleased with our experience partnering with ICI Consulting throughout our recent technology refresh. ICI’s guidance was invaluable as we surveyed our options for our core database, online and mobile banking, loan origination as well as debit cards.
Our consultant’s expertise guided us in selecting our new partner. ICI is truly an industry-leading provider with modern technology and capabilities. We were thrilled to learn the substantial cost savings we achieved as a result of ICI’s assistance and highly recommend their services.”
Greg Albano | Chief Technology Officer / SVP | Copper State Credit Union
Tackling Tight Deadlines
“Our bank was recently up against a pretty tight deadline to determine a new core solution. Fortunately for us, we hired ICI Consulting and established excellent relationships with both ICI sales and consulting staff members who diligently helped us work through an effective core evaluation process.
We truly had a great team approach; ICI provided outstanding communication, insight and guidance based on a wealth of experience. I am quite happy to say, our result was a decision to implement the very best solution for our bank’s needs. I give ICI Consulting my highest recommendation! ”
Burton May | SVP - Banking Operations | Continental Bank
Outstanding Experience
“Working with ICI Consulting to find a new core processing vendor was an outstanding experience. Our ICI consultant’s expertise ensured that the bank was able to identify a vendor solution that perfectly aligns with our operational needs while enhancing efficiency and service to customers.
This shift in core has significantly improved our product offerings; we simply could not have accomplished this impactful change on our own and we greatly benefited from the deep knowledge and dedication of the ICI Consulting team.”
Niki Stotler | CEO | High Country Bank
Long-lasting Partnership
“We engaged ICI Consulting to help guide us through the core evaluation process and could not be happier with our choice. From the start of the project, our ICI consultant provided us with professional service and communication. ICI’s knowledge and insights of the Core Processing industry are remarkable, and service is completely tailored to their clients’ needs.
The ICI team not only helped us achieve significant cost savings but also helped us identify the best solutions for the bank. For PrimierBank, having the ICI team was a huge time savings; I believe we gained a long-term partner in ICI Consulting.”
Luchika Lamick | SVP / CFO | PremierBank
Outstanding Customer Service
“I highly recommend ICI Consulting to any FI in need of expert assistance with core processing assessment, vendor evaluation, contract negotiation as well as conversion services. Throughout the bank’s recent engagement, our team’s experience with ICI was extremely positive; our consultant kept the engagement moving according to our timeline, provided top-notch advice and the project resulted in tremendous savings. We received excellent client service every step of the way – and look forward to enlisting ICI for future endeavors!”
Joe Pensabene | EVP/Managing Director of Bank Operations | Univest Bank and Trust Co.
“We engaged ICI because we were confident that they would bring the necessary expertise to help us analyze and choose the best credit union consultant and technology partner for USSCO FCU”
Todd Cover | President & CEO | USSCO Federal Credit Union
About Costs vs Savings
“In this difficult economic time, we were a bit skeptical about spending funds on an outside consulting firm. Ultimately, your staff helped Commerce Bank save significant dollars, plus we added a number of new applications. ICI provided us with true insight into the vendor nuances and expedited the examination process.”
James Belliveau | Executive Vice President | Commerce Bank
“As a community bank, we were skeptical about spending any funds on an outside consulting entity. However, your people helped Peoples Bank save many times the actual consulting fee, and you gave us true insight into vendor differences. Part of our decision to use ICI Consulting was based upon your reputation for objectivity. Because ICI does not have financial relationships with any hardware, software or outsourcing vendors, it made our consulting decision much easier.”
Jared Manatt | Vice President | Peoples Bank
About End-to-End Engagements
“DuPont Community Credit Union would like to thank ICI for your assistance on the business case, vendor evaluation and conversion phases. Thanks to ICI, our objective of selecting and converting to a new solution in a painless manner has been achieved. Your business case and strategic recommendation report correctly indicated that we needed to bring our operation in-house. This robust system will enable us to offer a higher level of member service.”
Gerald Hershey | President | DuPont Community Credit Union
“ICI helped us develop a strategy and a conversion direction. ICI helped us determine the software and hardware equipment needed to improve workflow, quality and throughput over our current systems. ICI used their knowledge base and experience to develop a Request for Pricing (RFP) which was sent to several selected vendors. ICI was the point of contact for vendors during this response phase, and they also read and scrutinized all vendor responses. ICI negotiated the final contract terms and pricing. ICI was in the best position to negotiate on our behalf with the vendors because of their expertise in this field.”
Alfie Bruno | COO | State Department FCU of Alexandria, VA
About Strategic Assessments
“ICI performed a Back Office Assessment and Strategic Recommendations Report with a thorough SWOT (Strengths, Weaknesses, Opportunities and Threats) exercise. ICI reviewed our core and ancillary contracts; identified our technology gaps, best practices and short-term/immediate-saving areas where investments may be required and made personnel recommendations. The Core In-House vs. Outsourcing Business Case also clarified our expenses and what direction presented the best ROI scenario.”
David Brock | President | Provident Bank
“The Business Case and Total Cost of Ownership Report (TCO) that you drafted on our behalf assisted us in thoroughly and accurately assessing and comparing the vendor capabilities and pricing.”
Tony Schoen | CFO | First Savings of Clarksville Indiana
About Core Vendor Evaluations & Negotiations
“Our search for a long-range solution to our Core Processing operation was streamlined and greatly enhanced through the highly professional efforts of your staff. ICI’s knowledge and insight of the Core Processing industry and vendors enabled us to identify the best solution to meet our long-term needs while saving us countless hours of investigation. In short, we would be happy to recommend ICI to any financial institution examining Core Processing Systems.”
George MacDonald | President and CEO | Waterbury CT Teachers FCU
“ICI’s realistic and fact-driven Business Case was crucial to our efforts to show our Board of Directors that check image was a necessary investment if we intended to remain the primary supplier of item-processing services to the credit unions in our defined market. Your assistance to CSI during our vendor evaluation proved to be extremely beneficial. ICI’s understanding of our specific business requirements provided for the development of a Request For Proposal that addressed our specific needs. Your knowledge of our needs translated into insightful questions, which enabled CSI to better understand the manner in which competing vendors planned to address our unique requirements. Your partnership approach allowed CSI to evaluate what the vendors were actually offering and, in turn, to make an objective decision that best met our strategy. Please do not hesitate to have your prospective clients contact me to verify ICI’s excellent service and the ability to deliver.”
Jerry Keenan | Senior Vice President | Georgia Credit Union Affiliates
“ICI assisted us in identifying the best solution, securing a competitive price and expediting the decision-making process. We also secured excellent contractual terms, performance conditions and service-level agreements with financial penalties. ICI gave us the inside scoop on the vendors, saved us time and helped us make an objective decision. Your conversion consultants kept us informed each week via conference calls and onsite meetings.”
Robert Streit | Vice President | Beneficial Savings Bank
About Core Processing Conversions
“When converting to a new Core Processing platform, there is a long list of things to do within the back office operation and throughout all departments of NCB. The successful conversion result was achieved by constructing a thorough Project Plan that identified critical milestones of the core conversion services and kept the core vendor and our staff on schedule.”
Kathleen Luzik | Chief Operations Officer | NCB Bank
