Experience You Can Trust
The ICI management team is comprised of former financial industry core processing vendors and banking executives. With a background steeped in industry experience, we truly understand our bank and credit union clients’ needs and goals. Because we have served in senior roles with vendor companies, ICI consultants are in a unique position to negotiate a superior price with meaningful, long-range contractual terms. ICI is a privately held firm which is nimble and cost-effective, compared to large integration firms. Our most senior experts are represented here:
Doug Latare
Chief Executive Officer
With over 30 years of experience in FinTech, Doug is uniquely positioned to understand what a FI wants from their technology vendors. He has led various sales efforts at core vendors including: Finastra, Kirchman, Newtrend and Phoenix International. In those roles, he worked with hundreds of banks and credit unions partnering to create winning relationships with their core provider. Doug has earned a reputation of honesty and integrity by not over promising and always focusing on delivering a superior client experience.
Doug is a graduate of the University of Missouri with a BS in Marketing and dual minors in both Accounting and Economics. He currently resides in Orlando, Florida enjoying an active outdoor Florida lifestyle including motorcycling, boating and the beach.
Tracy Brewster
Chief Operations Officer
Tracy spent the last 34 years developing extensive experience partnering with clients in the Bank and Credit Union Industry. Prior to joining ICI, she was employed by Fiserv and FIS (Alltel). Tracy is driven by innovation and exploration of business strategy and financial leadership with perspective for balancing company values and client goals. She is skilled in contract negotiation and business continuation with laser focus on client requirements with a strong financial basis to achieve long-term, profitable partnerships. Her quest is for client success through strong, measurable results.
Tracy worked for Fiserv for 16 years managing a team of Client Partners covering a portfolio 350+ banks and credit unions. She provided strategic direction that spanned from Community to Large Financial Institutions, focusing on the Premier Core Platform. Prior to Fiserv, she worked for FIS (Alltel and Systematics). For 18 years, she held positions in Account Executive Management, Customer Service Management, Programming and Conversion Management in both outsourced and facilities management environments on both the Systematics and Horizon Core Platforms.
Tracy earned her Bachelor of Science degree in Business at the University of Arkansas and her MBA from Rollins College, Crummer School of Business. Tracy is married with two daughters. In her spare time, she enjoys playing tennis, golf and water skiing.
Tim Conzemius
Executive Vice President
Tim Conzemius joined ICI after spending almost 25 years with Fiserv. With over 34 years of financial industry experience, Tim spent the first 8 years of his career working in finance at Bremer Bank in Minnesota.
Tim was Fiserv ITI’s original CFO, he spent most of his Fiserv career as CFO of Bank Solutions which included all banking cores including Premier, Precision, Cleartouch, Signature, DNA as well as Item Processing. He also was Head of Finance of the Credit Unions and responsible for the In-House to Out-Sourcing migration strategy.
Tim finished his time with Fiserv as Vice President of Enterprise Pricing where he was responsible for the largest core win in Fiserv history. He has reviewed and approved thousands of deals in the Banking and Credit Union software industry.
Tim received his bachelor’s degree in Business Administration from Angelo State University as well as his MBA from Minnesota State University, Moorhead.
Tim is married with three sons. He enjoys traveling, sporting events, golfing and spending time on the beach relaxing.
Mike Hatch
EVP, Head of Sales
Following in his father’s footsteps, Mike is a lifelong banker. With over 25 years of experience, Mike spent the first 8 years of his career as a commercial and agricultural loan officer with two Kansas banks. From there, Mike moved to DCI, a regional core provider where he progressed to VP of Sales and Marketing before joining an early-stage company helping de novo banks open in a paperless environment. Mike then spent 10 years at Finastra and its predecessors, where he was responsible for core sales and strategy as well as negotiating contracts for banks and credit unions moving to Finastra. Mike has assisted in well over 250 core evaluations during his career and takes pride in his collaborative, transparent approach while finding a solution to best meet the financial institution’s needs. Mike graduated from Emporia State University with a BS in Business with an emphasis in finance, economics, and CIS. In his spare time, Mike is involved in his church, loves to ski, hunt and build/remodel homes. Mike has a beautiful wife and three grown children.
Kimber Adams
Senior Vice President
Kimber is an experienced professional with over 30 years in community banking and financial services software industry. Prior to joining ICI, Kimber spent 19 years at FIS in a variety of roles. Her extensive core banking background includes Director of Client Services, Director of Product Management, Director of Development, and Senior Account Executive. She is an effective public speaker, skilled negotiator, and is highly adept at translating clients’ business needs into technology solutions that align with their strategic goals and industry best practices.
Kimber earned her Bachelor of Arts degree in Psychology from the University of Rochester in New York. She is currently an advisor on the University of South Florida’s Digital Marketing Steering Committee. Kimber enjoys traveling, spending time with her family, volunteering with her therapy dog, and running marathons.
Sharon Brown
Senior Vice President
Sharon Brown has over 30 years experience in the financial services industry. She has been a Banker, Business Analyst, IT Consultant, and Project/Program manager during those 30+ years. Sharon has managed small projects to large programs related to system conversions, upgrades, and new system implementations. In the M & A and system conversion arenas, Sharon also managed all aspects of the program: project kickoff, requirements, data mapping, training, implementation, internal and external communications, testing, and go-live support. Sharon also has extensive experience working with organizations to ensure Compliance, Risk, and Legal requirements and procedures are implemented and updated during major transformational projects.
Sharon is married with one child and enjoys reading, running, and all things animal rescue.
Amir Chaudhry
Senior Vice President
Amir Chaudhry has over 32 years of Financial Industry experience. He started his career at First Chicago Bank, the Northern Trust and Discover Card in a variety of Check Processing Supervisory and Project Management roles.
Prior to joining ICI, Amir spent 22 years at Fiserv in number of Relationship Management roles, working with Financial Institutions of all sizes. He has built many strong, long-term business partnerships at all levels by strongly advocating for his clients and is highly skilled at translating client needs into business solutions. Amir has worked through the entire Core contract process with dozens of clients – from identifying strategic technology priorities and budgets through negotiating mutually beneficial agreements.
Amir earned his Bachelor’s degree in Economics from University of Illinois at Urbana-Champaign and his MBA from DePaul University. He is a lifelong Chicago-area resident, and enjoys spending time with family. His favorite activities include golf and long distance cycling, having completed five 100 mile rides in 2020.
Doug Childress
Senior Vice President
Doug Childress brings over three decades of financial technology and executive leadership experience to ICI. Doug spent 28 years with Jack Henry & Associates and more recently with Fidelity Information Services (FIS) as Managing Director of Financial Services. Doug was appointed to numerous Jack Henry executive leadership roles throughout his tenure including, General Manager of Core Solutions, overseeing all core banking products and services. He was also named Jack Henry General Manager of Retail Solutions, where he led the ancillary system installation, support, release, development and customer education divisions. Doug is an industry-recognized speaker and subject matter expert on core and ancillary products and services.
Doug graduated from University of Central Missouri in May of 1987. He spent the earliest days of his career traveling and installing in-house Jack Henry core application systems throughout the US. Doug is a lifelong resident of Monett, MO, where he and his family make their home.
Tim Cobb
Senior Vice President
Tim Cobb is an experienced professional with over 29 years in the financial services software industry, including Jack Henry & Associates, Finastra and Fiserv. His extensive background brings together a blend of both credit union and banking experience as well as core vendor knowledge. Tim built many strong relationships with credit unions, helping them apply fintech solutions to meet their business objectives, innovate, grow and compete successfully.
Tim is a graduate of The University of Memphis with a BBA in Accounting. Tim currently resides in St. Augustine, FL. When he is not meeting with financial institutions, you can find Tim on the golf course, at the beach, or spending quality time with his wife and two children.
Charlie Connors
Senior Vice President
Charlie is an experienced professional with over 21 years in the Core Processing market for community banks and credit unions. Prior to joining ICI, he was a Core Sales Executive for 17 years with Finastra (including predecessor companies D+H and Harland Financial Solutions) and 4 years with DCI. His background includes expertise in Core Systems, Card Payments, Digital Banking, Deposit and Loan Origination, Item Processing, Enterprise Content Management, and Financial Management solutions.
As a Senior Vice President with ICI, Charlie assists clients with core and ancillary solution vendor evaluations, contract negotiations, and technology and strategic planning. He is passionate about helping clients apply fintech solutions to meet their business objectives, innovate, grow, and successfully compete.
Charlie graduated from Carnegie Mellon University, earning a B.S. in Industrial Management and Economics with University Honors, along with being a 4-year letterman on the Men’s Basketball team. He currently resides in Tampa, FL, and enjoys traveling, going to the beach, fitness, music, and spending quality time with his wife and three daughters.
Kent Conrad
Senior Vice President
Kent Conrad has over 30 years of experience providing technology solutions and consulting for financial institutions. He assists clients with technology and strategic planning, core and ancillary solution vendor evaluations, and contract negotiations. Kent’s past experience providing technology consulting services to banks and credit unions, selling core solutions for a big-three vendor, managing customer support for a second-tier vendor, and working at the Federal Reserve Bank provide a basis for an informed perspective to assist ICI clients with their IT planning and decision making.
Kent earned his Bachelor of Science in Business Administration from Minnesota State University. He has been a speaker at many industry related events and was the lead instructor for the ICBA Community Bank IT Institute. Kent enjoys skiing, golf and riding motorcycles with his wife.
Bryan T. Di Lella
Senior Vice President
Bryan T. Di Lella has more than 30 years of information technology industry experience in the financial, regulatory and federal government sectors. Over the course of his career, he has consistently focused on developing business relationships by listening to clients’ needs and translating requirements into viable business solutions. In formal satisfaction surveys, clients have consistently recognized Bryan as a contributor to their business success. Prior to joining ICI, Bryan worked for Unisys in various marketing and project management positions. At Unisys, Bryan developed new technology business in both the financial services industry and the federal government sector and managed major accounts with a proven record of exceeding annual goals. He achieved distinction within the firm and, more importantly, with his clients. Over the course of his career, he has negotiated more than $150 million in technology contracts.
Bryan earned his Bachelor of Science degree in Computer Science at Saint Bonaventure University and his Master of Business Administration degree from the George Washington University. He is certified as an Arbitrator with the Financial Industry Regulatory Authority (FINRA) Dispute Resolution Board of Arbitrators. Bryan enjoys cycling, skiing and tennis.
Thom Gresak
Senior Vice President
With over 38 years of experience in FinTech, Thom is uniquely positioned to understand what banks and credit unions need from their technology vendors. He has led about a thousand sales efforts at core vendors including Fiserv, Open Solutions, BISYS, Data General and Burroughs Corporation. In both selling and leadership roles, he empowered hundreds of financial institutions to create long-term winning relationships with their core provider. Thom has earned a reputation of honesty and integrity by not over promising and always focusing on delivering a superior client experience.
Thom graduated Magna Cum Laude from West Virginia University with a BS in Business Administration. He currently resides in Richmond, Virginia and he enjoys traveling, fitness activities, music and spending time with his wife and two adult daughters. He is also an avid sports fan and follower of WVU Mountaineer Athletics.
Keith Hagen
Senior Vice President
Keith is a 47-year veteran of the financial industry experienced with institutions of all asset ranges, as well as the technology companies who support them. He began his career in the with a small community bank in Pine Mountain, Ga., followed by 18 years with Trust Company of Georgia, now SunTrust. Keith subsequently entered the FI processing environment with FFMC and Fiserv, where he spent 25 years working with banks and credit unions to formulate strategies and execution of operational processes and all aspects of data, transaction, and payment processing. He has also assisted FI’s with their processing decisions, contractual negotiations, and management of mergers, acquisitions, and branch openings.
Keith is a Georgia native now living in Panama City, FL. He attended Darton College in Albany, Ga. and Columbus College in Columbus, Ga. Keith is married with four children and seven grandchildren. He has several hobbies including fishing, amateur radio, gardening, and woodworking, as well as a private pilot license, but no longer flying.
Jim Harras
Senior Vice President
Jim has over 37 years of financial industry experience. He began his career at Bankers Systems, now Wolters Kluwer, specializing in legal forms, software solutions and legal documentation. Jim continued his financial industry career at InterCept, FIS and for the last 11 years as Relationship Manager at Fiserv. He has worked with a wide range of institutions formulating strategies, product solution decisions and contract negotiations, earning the trust of his clients along the way.
Jim is a Michigan native, married with three grown children. His hobbies include spending time at the lake with his children and grandchildren, golfing and travel.
Fritz Hoeft
Senior Vice President
A result-oriented Sales Executive, Fritz Hoeft brings more than 23 years of meaningful experience in the financial services industry, having worked for leading core vendors such as FIS, Jack Henry, and Kirchman. Fritz has a deep understanding of industry trends including a proven track record of expanding market share, securing new business opportunities, and retaining high-value accounts. Understanding client needs, developing innovative strategies, and aligning solutions to resolve complex challenges are also among his strengths. Additionally, Fritz delivers exceptional value to clients and fosters long-term partnerships to achieve top results.
Outside of work, Fritz enjoys cycling, traveling, hiking, cooking new recipes, reading a good book, and spending time with his family and their multiple dogs, cats, and horses.
Sherry Jessen
Senior Vice President
Sherry Jessen is a highly accomplished financial institution Technology Consultant and past Chief Information Officer with 23+ years of experience. She is highly recognized in the industry for her visionary ability and leadership in complex technology and system selection projects. She has a proven track record in driving new growth, leading a diverse technology practice, and delivering recognizable client value. She is a strategic and innovative thinker with deep industry knowledge who has helped hundreds of organizations recognize opportunities to leverage technology, streamline operations, and manage business expense. She is well known for her effervescent personality along with her proven ability to communicate and inspire others thus allowing her to build strong relationships at all levels of an organization and with industry vendors. Sherry studied business administration at St. Ambrose University. She has been a frequent speaker at regional and national industry conferences and user groups, was an instructor for the ICBA Community Bank Institute, and has authored industry related articles.
Sherry enjoys the simple country living and spending time with her husband and kids, working out, and volunteering for her church community.
Natasha Khrushova
Director, Sales Operations and Marketing
Natasha Khrushova has over 23 years of financial industry experience, ranging from project management and internal sales to portfolio analysis and customer service. Prior to joining ICI, Natasha was an RFP coordinator and internal sales associate with Brandes Investment Partners and worked as a Consulting Group Analyst and Portfolio Management Associate with Morgan Stanley.
Natasha earned her MBA from Paul Merage School of Business at the University of California, Irvine, and she holds a BS in Management from Chapman University. She is fluent in written and spoken Russian.
In her free time, Natasha enjoys being outdoors, hiking and camping. She is a landscape, weather and night photography enthusiast.
Rachel King
Senior Vice President
Rachel King is a dynamic sales professional with more than 18 years in the banking and financial services software industries. During Rachel’s impressive career with Finastra and NCR Terafina, she built strong relationships with bank and credit union executives, helping them apply fintech solutions to meet their business objectives, innovate, grow and successfully compete. Rachel’s superior negotiation skills as well as talent for converting clients’ requirements into business solutions set her apart from her peers.
Rachel earned a Bachelor of Science degree in Business Administration from the University of Central Florida in Orlando, FL. Both Florida natives, Rachel and her husband, Jayme, call Satellite Beach, FL home and truly enjoy local waters. The two are avid offshore fishermen and love tackling the biggest trophy fish possible. When Rachel and Jayme aren’t on their boat, they may be found on a beach or at a Miami Dolphins game!
Michael Marsh
Director of Client Services
Mike is a graduate of George Washington University and United States Navy veteran. He brings over 35 years of management experience to ICI including vendor relations and evaluations, direct personnel management, quality assurance, system implementation and customer relations. Through his early experiences with multiple military deployments and later subsequent positions in large civilian organizations, Mike has also gained extensive insight into team dynamics and team management.
Mike’s reputation for attention to detail, honesty and integrity throughout his career is unquestionable. When he is not working, Mike is an avid reader and enjoys spending time with his family, hiking, cycling or having fun at the beach.
John McChesney
Senior Vice President
John McChesney is an accomplished sales executive with more than 18 years in the banking and financial services software industries. During his notable career with Fiserv, John established a long-term record of exceeding sales targets. His remarkable work ethic and wealth of knowledge of the financial industry and core vendor landscape have culminated in strong relationships with bank and credit union clients. His track record includes creating successful sales cultures, driving sales growth and delivering impressive results to clients.
John earned a Bachelor of Science degree in Business with a minor in Finance from the University of Nebraska, Lincoln, NE. John enjoys spending time with his wife and two daughters as well as engaging in his many hobbies: woodworking, gardening, motorcycles, cars, and fitness.
Elaine Schratwieser
Director, Consulting Support
Elaine Schratwieser brings more than 15 years of experience in the areas of project management, customer relations, development, and event planning. She is detail-oriented, provides exceptional stewardship to clients, and has excellent written and verbal communication skills.
Prior to joining the ICI team, Elaine worked for the National Foundation for Cancer Research and The Children’s Inn at NIH. She is a graduate of Catholic University of America in Washington, D.C., and holds a Bachelor of Arts degree in English Literature.
Elaine thoroughly enjoys spending time with her four children, taking walks with her energetic pups and practicing Pilates. She is honored to serve on The Children’s Inn at NIH Gala Committee and will be Co-chair of the National Foundation for Cancer Research’s signature event, Daffodils & Diamonds, in 2025.
Keith Shiver
Senior Vice President
Keith Shiver has worked on every critical ancillary application within a financial institution, from both a sales and implementation perspective. He is an expert in the core processing arena, having marketed multiple core platforms and overseen the development, coding and maintenance of core systems.
Keith started his career with Exchange National Bank in Winter Haven, FL as a computer operator and moved into programming. He later worked on NCR CIF, McDonald Douglas Timeshare and BancLine banking platforms. He joined Fi-DATA in Nashville, eventually rising to the VP Sales position. In 2012, Fi-DATA was acquired and he moved to Fiserv, where he continued to market and support their core processing solutions.
Stephen Shiver
Vice President
Stephen attended the University of Tennessee at Martin on a football scholarship, graduating with a degree in Business Administration. Following graduation Stephen worked in the sales division for one of the country’s largest logistics companies. During his tenure there he was inspired to serve our country and did so in the United States Army. In his years of international service, Stephen received a multitude of awards, including multiple Army Achievement Medals and The Global War on Terrorism Medal.
Following his time in the military, Stephen gained his insurance certificates in Property & Casualty along with Life and Health and joined a Tennessee based insurance firm selling commercial insurance. While doing this Stephen was inspired by his father to join the ICI Consulting team. Stephen has diverse experience in sales and leadership positions from athletics, to military to the business world.
In his free time, he enjoys playing golf, staying fit, seasonal outdoor activities, and listening to his father perform live music.
Dominique Stoeber
Senior Vice President
Dominique Stoeber is a seasoned consulting executive with more than 30 years of experience in the financial services software and banking industries. She is a dynamic public speaker, results-driven sales leader and a skilled negotiator with a strong performance history of meeting goals and exceeding expectations. Dominique focuses on establishing individual accountability, building customer loyalty, and growing revenue. Prior to joining ICI, Dominique spent more than 10 years at Fiserv serving in various roles, most notably, Director, Relationship Management for Premier & DNA and Client Partner for large banks for Signature and Premier Outsourced. Before her years at Fiserv, Dominique held the position of Chief Retail Officer at an OH community bank.
Dominique earned her Bachelor of Science degree in Business from the Ohio State University in Columbus, Ohio. During her free time, Dominique enjoys traveling, reading, boating and playing ball with her two English Labs.
Jeff Trice
Senior Vice President
Jeff Trice has over 30 years of progressive financial technology experience in core processing, sales and operations. During his career, Jeff has distinguished himself for his responsiveness and close business relationships with his clients, while staying focused on solutions and customer satisfaction.
Prior to joining ICI, Jeff worked for FIS where he was Director of Operations, successfully processing and servicing 120 Core outsourced clients. He also helped manage many successful conversions and migrations.
Jeff also had an extensive career at Delmarva Data Center, where he served as their Vice President and Chief Operations Officer before their sale to FIS. While at DDC, Jeff was involved in all facets of operations, including systems, sales and disaster recovery testing.
Jeff earned his Bachelor of Arts degree in Mathematics/Computer Science at Western Maryland College (now McDaniel College.) He is married with three daughters. He enjoys cycling, reading and traveling.
Alan Vertin
Senior Vice President
Alan Vertin has over 33 years of financial industry experience. He spent the early years of his career in public accounting working for Coopers & Lybrand and Ernst & Young, later transitioning to EDS as a Client Delivery Executive.
Prior to joining ICI, Alan spent over 15 years at Fiserv, as VP of Finance and CFO of Premier banking core, as well as all 9 Fiserv’s credit union core products. He has reviewed and approved thousands of deals in the Banking and Credit Union software industry.
Alan received his bachelor’s degree in Accounting from Arizona State University and is a Certified Public Accountant.
Alan is married and has a son and a daughter. In his free time, he enjoys exercising, reading, golfing, and attending sporting events and live music concerts.