Management Team

Management Team

Experience You Can Trust

The ICI management team is comprised of former financial industry core processing vendors and banking executives. With a background steeped in industry experience, we truly understand our bank and credit union clients’ needs and goals. Because we have served in senior roles with vendor companies, ICI consultants are in a unique position to negotiate a superior price with meaningful, long-range contractual terms. ICI is a privately held firm which is nimble and cost-effective, compared to large integration firms. Our most senior experts are represented here:

Greg Schratwieser

ICI Managing Director & Founder


800-729-8237

Greg Schratwieser founded ICI Consulting in 1994.  ICI is a consulting firm that focuses on the Fintech Industry and Core Processing Market.  Greg Schratwieser has consulted with financial institutions throughout North America, Australia, Europe and Asia.  He has given hundreds of speeches within these geographic markets and has written dozens of articles.

Before founding ICI Consulting, Greg Schratwieser was employed by Unisys and Prismac Systems Australia.

Business Background

  • ICI Founder and Managing Director: 1994- Present
  • Prismac Systems, National Sales Manager: Managed all marketing and software sales activities to banks and credit unions in Australia, New Zealand and Asia.
  • Unisys Corporation, Sales Manager: Position focused on selling core processing solutions to banks and credit unions in the Mid-Atlantic Region.

Education

  • Villanova University: BS / BA
  • President Lambda Tau Delta Fraternity
  • Gamma Phi Honor Society

Interests / Personal

  • Activities / Personal: Running, boxing, travel, avid reader, married with 3 children. One of six children (five sisters) with 19 nieces and nephews.

Doug Latare

Chief Executive Officer


407-399-4044

With over 30 years of experience in FinTech, Doug is uniquely positioned to understand what a FI wants from their technology vendors.  He has led various sales efforts at core vendors including: Finastra, Kirchman, Newtrend and Phoenix International.  In those roles, he worked with hundreds of banks and credit unions partnering to create winning relationships with their core provider.  Doug has earned a reputation of honesty and integrity by not over promising and always focusing on delivering a superior client experience.

Doug is a graduate of the University of Missouri with a BS in Marketing and dual minors in both Accounting and Economics.  He currently resides in Orlando, Florida enjoying an active outdoor Florida lifestyle including motorcycling, boating and the beach.

Natalia Schratwieser

Chief Financial Officer


202-409-1780

Natalia Schratwieser has more than 20 years of experience in the financial services industry. Natalia is responsible for managing ICI’s business and financial operations. Prior to joining ICI, Natalia was a director at Fannie Mae, monitoring accounting standards, issuing guidance and providing implementation support on new initiatives.  Natalia began her career with Deloitte and Touche. Her experience includes Farmer Mac, where she was a Financial Reporting Manager.

Natalia attended Washington & Lee University and holds a degree in Business Administration and Accounting from American University. She is a CPA and is also a member of Phi Beta Kappa Honor Society. In her spare time, Natalia enjoys traveling and spending time with her husband and three children.

Tracy Brewster

Chief Operations Officer


262-422-2847

Tracy spent the last 34 years developing extensive experience partnering with clients in the Bank and Credit Union Industry.  Prior to joining ICI, she was employed by Fiserv and FIS (Alltel).  Tracy is driven by innovation and exploration of business strategy and financial leadership with perspective for balancing company values and client goals.  She is skilled in contract negotiation and business continuation with laser focus on client requirements with a strong financial basis to achieve long-term, profitable partnerships.  Her quest is for client success through strong, measurable results.

Tracy worked for Fiserv for 16 years managing a team of Client Partners covering a portfolio 350+ banks and credit unions.  She provided strategic direction that spanned from Community to Large Financial Institutions, focusing on the Premier Core Platform.   Prior to Fiserv, she worked for FIS (Alltel and Systematics).  For 18 years, she held positions in Account Executive Management, Customer Service Management, Programming and Conversion Management in both outsourced and facilities management environments on both the Systematics and Horizon Core Platforms.

Tracy earned her Bachelor of Science degree in Business at the University of Arkansas and her MBA from Rollins College, Crummer School of Business.  Tracy is married with two daughters.  In her spare time, she enjoys playing tennis, golf and water skiing.

Doug Fenix

Partner & Executive Vice President


703-286-7449

Doug Fenix joined ICI in 2002 and is a Partner and Executive Vice President. Doug has consulted with numerous large and small banks and credit unions across the United States. His specialties include identifying, cost justifying and negotiating leading-edge technologies. He has considerable experience in evaluating core processing, check processing and a vast array of platform systems. Doug regularly assists clients in developing their technology goals and roadmaps to implement the newly selected solutions.

Doug attended Virginia Polytechnic Institute and State University, where he earned a Bachelor of Science degree in Management Science and Information Technology and also was the Captain of the Virginia Tech swim team.

Tim Conzemius

Executive Vice President


402-560-6940

Tim Conzemius joined ICI after spending almost 25 years with Fiserv.   With over 34 years of financial industry experience, Tim spent the first 8 years of his career working in finance at Bremer Bank in Minnesota.

Tim was Fiserv ITI’s original CFO, he spent most of his Fiserv career as CFO of Bank Solutions which included all banking cores including Premier, Precision, Cleartouch, Signature, DNA as well as Item Processing.  He also was Head of Finance of the Credit Unions and responsible for the In-House to Out-Sourcing migration strategy.

Tim finished his time with Fiserv as Vice President of Enterprise Pricing where he was responsible for the largest core win in Fiserv history.  He has reviewed and approved thousands of deals in the Banking and Credit Union software industry.

Tim received his bachelor’s degree in Business Administration from Angelo State University as well as his MBA from Minnesota State University, Moorhead.

Tim is married with three sons.  He enjoys traveling, sporting events, golfing and spending time on the beach relaxing.

Mike Hatch

EVP, Head of Sales


316-201-8590

Following in his father’s footsteps, Mike is a lifelong banker.  With over 25 years of experience, Mike spent the first 8 years of his career as a commercial and agricultural loan officer with two Kansas banks.  From there, Mike moved to DCI, a regional core provider where he progressed to VP of Sales and Marketing before joining an early-stage company helping de novo banks open in a paperless environment.  Mike then spent 10 years at Finastra and its predecessors, where he was responsible for core sales and strategy as well as negotiating contracts for banks and credit unions moving to Finastra.  Mike has assisted in well over 250 core evaluations during his career and takes pride in his collaborative, transparent approach while finding a solution to best meet the financial institution’s needs.  Mike graduated from Emporia State University with a BS in Business with an emphasis in finance, economics, and CIS.  In his spare time, Mike is involved in his church, loves to ski, hunt and build/remodel homes.  Mike has a beautiful wife and three grown children.

Kimber Adams

Senior Vice President


386-356-5802

Kimber is an experienced professional with over 30 years in community banking and financial services software industry. Prior to joining ICI, Kimber spent 19 years at FIS in a variety of roles. Her extensive core banking background includes Director of Client Services, Director of Product Management, Director of Development, and Senior Account Executive. She is an effective public speaker, skilled negotiator, and is highly adept at translating clients’ business needs into technology solutions that align with their strategic goals and industry best practices.

Kimber earned her Bachelor of Arts degree in Psychology from the University of Rochester in New York. She is currently an advisor on the University of South Florida’s Digital Marketing Steering Committee. Kimber enjoys traveling, spending time with her family, volunteering with her therapy dog, and running marathons.

Nancy Attey

Senior Vice President


515-991-2211

Nancy Attey is an experienced executive with more than 30 years in the financial services industry, including significant work experience at Fiserv and CLA. Her impressive background brings together a blend of project management, core vendor knowledge as well as contract advisory and negotiation skills. Nancy has built many strong relationships with bank and credit union clients while helping them navigate through core conversion projects and transitions in various operating environments.

Nancy earned a Bachelor of Science in Accounting degree from Simpson College, Indianola, IA. In her free time, she enjoys volunteer work to serve refugee and homeless populations and spends time with her five grandchildren.

Sharon Brown

Senior Vice President


770-883-9932

Sharon Brown has over 30 years experience in the financial services industry.  She has been a Banker, Business Analyst, IT Consultant, and Project/Program manager during those 30+ years.  Sharon has managed small projects to large programs related to system conversions, upgrades, and new system implementations.  In the M & A and system conversion arenas, Sharon also managed all aspects of the program: project kickoff, requirements, data mapping, training, implementation, internal and external communications, testing, and go-live support. Sharon also has extensive experience working with organizations to ensure Compliance, Risk, and Legal requirements and procedures are implemented and updated during major transformational projects.

Sharon is married with one child and enjoys reading, running, and all things animal rescue.

Lisa Brumbaugh

Senior Vice President


708-465-3079

Lisa Brumbaugh has over 30 years experience within the financial services industry.  Lisa began her career at EDS and spent 12 years in their community banking division. Her experience includes business analyst, customer service, conversion management as well as account management.  After leaving EDS, Lisa worked for two Chicagoland banks as a senior project manager.  She is a results-driven project management professional with excellent skills in directing multifaceted initiatives.  She has proven ability to plan projects, manage vendor relations and provide direction, motivation and support to her project teams to ensure that project specifications and deadlines are met.

Lisa attained her bachelor’s degree in Psychology at Illinois College as well as her MBA from DePaul University.  She also received her certification in Project Management Strategy from the University of Chicago and is a licensed PMP.

Lisa is married with two sons.  She enjoys traveling, yoga, and plays cello in her spare time.

Amir Chaudhry

Senior Vice President


312-888-0828

Amir Chaudhry has over 32 years of Financial Industry experience.  He started his career at First Chicago Bank, the Northern Trust and Discover Card in a variety of Check Processing Supervisory and Project Management roles.

Prior to joining ICI, Amir spent 22 years at Fiserv in number of Relationship Management roles, working with Financial Institutions of all sizes.  He has built many strong, long-term business partnerships at all levels by strongly advocating for his clients and is highly skilled at translating client needs into business solutions.  Amir has worked through the entire Core contract process with dozens of clients – from identifying strategic technology priorities and budgets through negotiating mutually beneficial agreements.

Amir earned his Bachelor’s degree in Economics from University of Illinois at Urbana-Champaign and his MBA from DePaul University.  He is a lifelong Chicago-area resident, and enjoys spending time with family.  His favorite activities include golf and long distance cycling, having completed five 100 mile rides in 2020.

Tim Cobb

Senior Vice President


904-466-2067

Tim Cobb is an experienced professional with over 29 years in the financial services software industry, including Jack Henry & Associates, Finastra and Fiserv.  His extensive background brings together a blend of both credit union and banking experience as well as core vendor knowledge.  Tim built many strong relationships with credit unions, helping them apply fintech solutions to meet their business objectives, innovate, grow and compete successfully.

Tim is a graduate of The University of Memphis with a BBA in Accounting. Tim currently resides in St. Augustine, FL.  When he is not meeting with financial institutions, you can find Tim on the golf course, at the beach, or spending quality time with his wife and two children.

Charlie Connors

Senior Vice President


813-508-2080

Charlie is an experienced professional with over 21 years in the Core Processing market for community banks and credit unions.  Prior to joining ICI, he was a Core Sales Executive for 17 years with Finastra (including predecessor companies D+H and Harland Financial Solutions) and 4 years with DCI.  His background includes expertise in Core Systems, Card Payments, Digital Banking, Deposit and Loan Origination, Item Processing, Enterprise Content Management, and Financial Management solutions.

As a Senior Vice President with ICI, Charlie assists clients with core and ancillary solution vendor evaluations, contract negotiations, and technology and strategic planning.  He is passionate about helping clients apply fintech solutions to meet their business objectives, innovate, grow, and successfully compete.

Charlie graduated from Carnegie Mellon University, earning a B.S. in Industrial Management and Economics with University Honors, along with being a 4-year letterman on the Men’s Basketball team.  He currently resides in Tampa, FL, and enjoys traveling, going to the beach, fitness, music, and spending quality time with his wife and three daughters.

Kent Conrad

Senior Vice President


952-250-4958

Kent Conrad has over 30 years of experience providing technology solutions and consulting for financial institutions. He assists clients with technology and strategic planning, core and ancillary solution vendor evaluations, and contract negotiations. Kent’s past experience providing technology consulting services to banks and credit unions, selling core solutions for a big-three vendor, managing customer support for a second-tier vendor, and working at the Federal Reserve Bank provide a basis for an informed perspective to assist ICI clients with their IT planning and decision making.

Kent earned his Bachelor of Science in Business Administration from Minnesota State University. He has been a speaker at many industry related events and was the lead instructor for the ICBA Community Bank IT Institute. Kent enjoys skiing, golf and riding motorcycles with his wife.

Bryan T. Di Lella

Senior Vice President


703-915-1620

Bryan T. Di Lella has more than 30 years of information technology industry experience in the financial, regulatory and federal government sectors. Over the course of his career, he has consistently focused on developing business relationships by listening to clients’ needs and translating requirements into viable business solutions. In formal satisfaction surveys, clients have consistently recognized Bryan as a contributor to their business success. Prior to joining ICI, Bryan worked for Unisys in various marketing and project management positions. At Unisys, Bryan developed new technology business in both the financial services industry and the federal government sector and managed major accounts with a proven record of exceeding annual goals. He achieved distinction within the firm and, more importantly, with his clients. Over the course of his career, he has negotiated more than $150 million in technology contracts.

Bryan earned his Bachelor of Science degree in Computer Science at Saint Bonaventure University and his Master of Business Administration degree from the George Washington University. He is certified as an Arbitrator with the Financial Industry Regulatory Authority (FINRA) Dispute Resolution Board of Arbitrators. Bryan enjoys cycling, skiing and tennis.

Gail Fuller

Senior Vice President


919-412-9197

Gail Fuller has over 30 years of experience in the financial services industry.  She has Business and IT experience with Mergers & Acquisitions, data conversions, and the ability to execute and implement Business/IT Solutions based on clients’ preferred platforms.  During her career, Gail has worked on setting up, configuring and migrating systems and services on multiple platforms during mergers and acquisitions. She has successfully advised on outdated systems and process improvements and has proven history in implementing new processes and streamlining operations that increase efficiency.

Thom Gresak

Senior Vice President


804-337-7802

With over 38 years of experience in FinTech, Thom is uniquely positioned to understand what banks and credit unions need from their technology vendors. He has led about a thousand sales efforts at core vendors including Fiserv, Open Solutions, BISYS, Data General and Burroughs Corporation. In both selling and leadership roles, he empowered hundreds of financial institutions to create long-term winning relationships with their core provider. Thom has earned a reputation of honesty and integrity by not over promising and always focusing on delivering a superior client experience.

Thom graduated Magna Cum Laude from West Virginia University with a BS in Business Administration. He currently resides in Richmond, Virginia and he enjoys traveling, fitness activities, music and spending time with his wife and two adult daughters. He is also an avid sports fan and follower of WVU Mountaineer Athletics.

Keith Hagen

Senior Vice President


770-826-2020

Keith is a 47-year veteran of the financial industry experienced with institutions of all asset ranges, as well as the technology companies who support them.  He began his career in the with a small community bank in Pine Mountain, Ga., followed by 18 years with Trust Company of Georgia, now SunTrust.  Keith subsequently entered the FI processing environment with FFMC and Fiserv, where he spent 25 years working with banks and credit unions to formulate strategies and execution of operational processes and all aspects of data, transaction, and payment processing.  He has also assisted FI’s with their processing decisions, contractual negotiations, and management of mergers, acquisitions, and branch openings.

Keith is a Georgia native now living in Panama City, FL.  He attended Darton College in Albany, Ga. and Columbus College in Columbus, Ga.  Keith is married with four children and seven grandchildren.  He has several hobbies including fishing, amateur radio, gardening, and woodworking, as well as a private pilot license, but no longer flying.

Jim Harras

Senior Vice President


734-770-4913

Jim has over 37 years of financial industry experience. He began his career at Bankers Systems, now Wolters Kluwer, specializing in legal forms, software solutions and legal documentation. Jim continued his financial industry career at InterCept, FIS and for the last 11 years as Relationship Manager at Fiserv. He has worked with a wide range of institutions formulating strategies, product solution decisions and contract negotiations, earning the trust of his clients along the way.

Jim is a Michigan native, married with three grown children. His hobbies include spending time at the lake with his children and grandchildren, golfing and travel.

Danelle Hawig

Senior Vice President


414-828-3912

Danelle is a financial industry executive with more than 30 years in the community banking and financial services industry. Prior to joining ICI, Danelle spent 25 years at Fiserv in a variety of roles driving strategy and growth within the community core banking segment. In her most recent position as General Manager/Community Banks, Danelle was responsible for 1600 financial institution clients across three different core platforms. She is known for challenging the status quo and prioritizing stewardship resulting in successful banking relationships. Danelle is an accomplished strategic leader, experienced public speaker and skilled negotiator.

Danelle earned her Bachelor of Arts degree in Business Administration & Management from Alverno College in Milwaukee, Wisconsin. She currently resides in Muskego, WI and in her spare time enjoys traveling and spending time with her husband and two children.

Sherry Jessen

Senior Vice President


563-340-8299

Sherry Jessen is a highly accomplished financial institution Technology Consultant and past Chief Information Officer with 23+ years of experience. She is highly recognized in the industry for her visionary ability and leadership in complex technology and system selection projects. She has a proven track record in driving new growth, leading a diverse technology practice, and delivering recognizable client value. She is a strategic and innovative thinker with deep industry knowledge who has helped hundreds of organizations recognize opportunities to leverage technology, streamline operations, and manage business expense. She is well known for her effervescent personality along with her proven ability to communicate and inspire others thus allowing her to build strong relationships at all levels of an organization and with industry vendors.  Sherry studied business administration at St. Ambrose University.  She has been a frequent speaker at regional and national industry conferences and user groups, was an instructor for the ICBA Community Bank Institute, and has authored industry related articles.

Sherry enjoys the simple country living and spending time with her husband and kids, working out, and volunteering for her church community.

Natasha Khrushova

Director, Sales Operations and Marketing


562-260-5769

Natasha Khrushova has over 23 years of financial industry experience, ranging from project management and internal sales to portfolio analysis and customer service.  Prior to joining ICI, Natasha was an RFP coordinator and internal sales associate with Brandes Investment Partners and worked as a Consulting Group Analyst and Portfolio Management Associate with Morgan Stanley.

Natasha earned her MBA from Paul Merage School of Business at University of California, Irvine, and she holds a BS in Management from Chapman University.  She is fluent in written and spoken Russian.

In her free time, Natasha enjoys being outdoors, hiking and camping. She is a landscape and night photography enthusiast.

Rachel King

Senior Vice President


407-765-7846

Rachel King is a dynamic sales professional with more than 18 years in the banking and financial services software industries. During Rachel’s impressive career with Finastra and NCR Terafina, she built strong relationships with bank and credit union executives, helping them apply fintech solutions to meet their business objectives, innovate, grow and successfully compete.  Rachel’s superior negotiation skills as well as talent for converting clients’ requirements into business solutions set her apart from her peers.

Rachel earned a Bachelor of Science degree in Business Administration from the University of Central Florida in Orlando, FL. Both Florida natives, Rachel and her husband, Jayme, call Central Florida home and truly enjoy local waters. The two are avid offshore fishermen and love tackling the biggest trophy fish possible. When Rachel and Jayme aren’t on their boat, they may be found on a beach or at a Miami Dolphins game!

Michael Marsh

Director of Client Services


Mike is a graduate of George Washington University and United States Navy veteran.  He brings over 35 years of management experience to ICI including vendor relations and evaluations, direct personnel management, quality assurance, system implementation and customer relations. Through his early experiences with multiple military deployments and later subsequent positions in large civilian organizations, Mike has also gained extensive insight into team dynamics and team management.

Mike’s reputation for attention to detail, honesty and integrity throughout his career is unquestionable. When he is not working, Mike is an avid reader and enjoys spending time with his family, hiking, cycling or having fun at the beach.

Wendi Narragon

Senior Vice President


503-201-3471

Wendi Narragon is a seasoned professional having spent more than 20 years in the financial industry, including leadership positions at NCR Terafina, Fiserv, CUNA Mutual as well as several banks. Wendi’s impressive background combines a blend of significant core vendor knowledge with her banking experience. Some of Wendi’s strengths are building meaningful relationships with clients, identifying opportunities and implementing effective sales strategies to maximize profitability.

Wendi is a graduate of the University of Phoenix in Portland, OR and earned a Master’s Degree in Business Administration. When Wendi is not meeting the needs of financial institutions, she enjoys traveling, house projects, design and spending quality time with loved ones.

Elaine Schratwieser

Director, Consulting Support


301-365-0201

Elaine Schratwieser brings more than 15 years of experience in the areas of project management, customer relations, development, and event planning. She is detail-oriented, provides exceptional stewardship to clients, and has excellent written and verbal communication skills.

Prior to joining the ICI team, Elaine worked for the National Foundation for Cancer Research and The Children’s Inn at NIH. She is a graduate of Catholic University of America in Washington, D.C., and holds a Bachelor of Arts degree in English Literature.

She enjoys spending time with her four children, reading, volunteering, and interior design.

Keith Shiver

Senior Vice President


865-414-0738

Keith Shiver has worked on every critical ancillary application within a financial institution, from both a sales and implementation perspective. He is an expert in the core processing arena, having marketed multiple core platforms and overseen the development, coding and maintenance of core systems.

Keith started his career with Exchange National Bank in Winter Haven, FL as a computer operator and moved into programming. He later worked on NCR CIF, McDonald Douglas Timeshare and BancLine banking platforms. He joined Fi-DATA in Nashville, eventually rising to the VP Sales position. In 2012, Fi-DATA was acquired and he moved to Fiserv, where he continued to market and support their core processing solutions.

Stephen Shiver

Vice President


865-635-6877

Stephen attended the University of Tennessee at Martin on a football scholarship, graduating with a degree in Business Administration. Following graduation Stephen worked in the sales division for one of the country’s largest logistics companies.  During his tenure there he was inspired to serve our country and did so in the United States Army. In his years of international service, Stephen received a multitude of awards, including multiple Army Achievement Medals and The Global War on Terrorism Medal.

Following his time in the military, Stephen gained his insurance certificates in Property & Casualty along with Life and Health and joined a Tennessee based insurance firm selling commercial insurance.  While doing this Stephen was inspired by his father to join the ICI Consulting team. Stephen has diverse experience in sales and leadership positions from athletics, to military to the business world.

In his free time, he enjoys playing golf, staying fit, seasonal outdoor activities, and listening to his father perform live music.

Jeff Trice

Senior Vice President


410-829-2657

Jeff Trice has over 30 years of progressive financial technology experience in core processing, sales and operations. During his career, Jeff has distinguished himself for his responsiveness and close business relationships with his clients, while staying focused on solutions and customer satisfaction.

Prior to joining ICI, Jeff worked for FIS where he was Director of Operations, successfully processing and servicing 120 Core outsourced clients. He also helped manage many successful conversions and migrations.

Jeff also had an extensive career at Delmarva Data Center, where he served as their Vice President and Chief Operations Officer before their sale to FIS. While at DDC, Jeff was involved in all facets of operations, including systems, sales and disaster recovery testing.

Jeff earned his Bachelor of Arts degree in Mathematics/Computer Science at Western Maryland College (now McDaniel College.) He is married with three daughters. He enjoys cycling, reading and traveling.

Alan Vertin

Senior Vice President


515-556-6795

Alan Vertin has over 33 years of financial industry experience.  He spent the early years of his career in public accounting working for Coopers & Lybrand and Ernst & Young, later transitioning to EDS as a Client Delivery Executive.

Prior to joining ICI, Alan spent over 15 years at Fiserv, as VP of Finance and CFO of Premier banking core, as well as all 9 Fiserv’s credit union core products.  He has reviewed and approved thousands of deals in the Banking and Credit Union software industry.

Alan received his bachelor’s degree in Accounting from Arizona State University and is a Certified Public Accountant.

Alan is married and has a son and a daughter.  In his free time, he enjoys exercising, reading, golfing, and attending sporting events and live music concerts.

John Yaremchuk

Senior Vice President


703-622-0497

After garnering over 40 years of experience in the banking industry, John is pleased to be joining ICI.  Having worked in banks ranging from a de novo to a super-regional, John’s extensive background allows him to understand and share the perspective of ICI’s clientele.  Important to note is John’s unique relationship with ICI, which spans 15 years and has developed full circle, beginning as a client, then as a provider of banking services, and now as a team member.  In addition to utilizing his extensive banking experience to assist clients, John believes in the ICI business model: directly aligning the best interests of our clients with those of ICI.  In his new role, John will help ensure that we maintain frequent contact with our clients to ensure their current engagement is meeting their needs and expectations, and to follow through with clients on a post-engagement basis.


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