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Description
Both Fiserv and FIS are heading into a period of restructuring. Fiserv has conducted repeated layoffs and instituted outrageous CPI increases. The resulting impact on customer service and financial performance has been overwhelming. FIS will have a new CEO in January and a major reorganization is already underway.
How will these Fiserv and FIS changes impact Core customers and what are the broader implications for the overall market? In this webcast, ICI will share our perspective about potential outcomes and what we are already seeing happen to U.S. banks and credit unions.
Fiserv and FIS own over 55% of the Core Market. Our webcast will help you negotiate your Core Agreement from a position of strength and suggest tactics to secure a favorable core contract.
Webcast Attendees will learn:
• How might your Core Service be impacted by these reorganizations?
• What are the best negotiation strategies when renewing or doing a competitive core evaluation?
• What are the behind scene service strategies at both Fiserv and FIS?
• How can Core customers limit service heartburn?Audience
This session is appropriate for Bank and Credit Union Executives who are responsible for Digital Banking (Online Banking, Mobile, Bill Pay, Online Account Opening, etc.) and overall Strategy.
With over 30 years of experience in FinTech, Doug is uniquely positioned to understand what a FI wants from their technology vendors. He has led various sales efforts at core vendors including Finastra, Kirchman, Newtrend and Phoenix International. In those roles, he worked with hundreds of banks and credit unions partnering to create winning relationships with their core providers. Doug has earned a reputation for honesty and integrity by not over promising and always focusing on delivering a superior client experience.
